Pet +: I made a purchase but it wasn't assigned to me

If you're experiencing difficulties with your season pass purchase, we recommend following these steps:

• Log out and log back in: Close the game and then reopen it to log out of your current session. Make sure to enter the correct credentials for your Gmail or Facebook account. If you're playing as a guest, double-check that you have selected the appropriate option.

• Verify payment approval: Contact your financial institution to confirm that the payment for the pass purchase has been approved and processed correctly. Ensure there were no issues or delays during the payment process.

• Check the purchasing account: Confirm that you have purchased the pass using the same account you're using to log into the game. If you made the purchase with a different account, it may not be reflected in your current account. Verify the account associated with the purchase and make sure to use it when logging into the game.

Additionally, we suggest considering the following steps:

• Check your internet connection: Ensure you have a stable and active internet connection. Slow or intermittent connections can affect the login process in the game.

• Update the game: Check if there are any available updates for Clash of Pets in the respective app store and download the latest version of the game. Updates can resolve issues and improve the login experience.

• Clear data and cache: Access your device settings, locate the Clash of Pets application, and clear the data and cache. This can help resolve login-related issues. Restart the game and try logging in again.
  
  

If you continue to experience problems with viewing your season pass after trying these steps, we recommend reaching out to the Clash of Pets technical support for additional assistance in resolving the issue.

To report a problem, you'll need to create a ticket and provide the following information:

• Username (e.g., xxxxxxxxxx#67559)

• Email/Login method (e.g., xxxxxxxx@gmail.com - logged in with Gmail account)

• Screenshot: Take a screenshot of the problem you're experiencing in the game. Make sure the screenshot clearly shows the error, error message, or any other relevant information that can help understand the issue.

• Please provide a clear and detailed description of the problem in the body of the ticket. Include relevant information such as when and where the problem occurred, what actions you took before encountering the problem, and any other information you deem important for resolving it.

We appreciate your cooperation in reporting this matter, and we want to assure you that our team will carefully review the report you have submitted. We value your assistance in improving our services and ensuring a smooth gaming experience.