Why is there a double charge on my account or do I not recognize a purchase made?

If you believe you have been charged twice for the same item, it is important to note that purchases made on different dates can be grouped into a single charge and displayed on the corresponding receipt.

It is crucial to verify the actual date of your purchase to determine if there has been a duplicate charge or not. To find the exact purchase date, follow these steps:

• Access the purchase history of your store (app store or play store) and look for the order you want to review.

• Select the "Billed to..." or similar section.

• Choose the specific item from the list.

• The exact purchase date will be available in this section.

We recommend following these steps to obtain accurate information about the date of your purchase and to identify any possible billing errors.

What should I do if I have a charged amount that I don't recognize?

At Clash of Pets, we want to assure you that we never apply charges to players' accounts without authorization, and there are no hidden functions or purchases in our game. All purchases must be made within the game itself. Before completing a purchase, payment details from the corresponding store (either App Store or Play Store) must also be confirmed, and a password or fingerprint authorization must be provided.

If you discover that a purchase has been made without your consent or knowledge, we recommend that you immediately report it to the corresponding store (App Store or Play Store). You can contact them for issues related to fraudulent activity on your account through the following links:

For issues related to Google Play Store, you can contact Google Play here.

For issues related to the App Store, you can contact Apple Support here.

The corresponding store (either App Store or Play Store) will investigate the matter and take necessary measures to ensure the security of your account. They will also handle the appropriate refunds for unauthorized purchases made. We also recommend that you contact your bank and, if necessary, law enforcement authorities to report the fraud.

If you would like further assistance on how to protect your device against accidental or unauthorized purchases, we suggest referring to the official guide of the corresponding store (App Store or Play Store).