I'm unable to access the game with any account

Modified on Fri, 23 Jun, 2023 at 11:52 AM

Verify your credentials: Please ensure that you enter your email address and password correctly for the Gmail or Facebook account you are using. If you are logging in as a guest, double-check that you have selected this option correctly.

Check your internet connection: Make sure you have a stable and active internet connection. A slow or intermittent connection can make it difficult to log in to the game.

Update the game: If you are using an older version of Clash of Pets, you may experience issues with logging in. Check if there are any updates available in the app store and download the latest version of the game.

Clear data and cache: In some cases, cached data stored on your device can cause login problems. Go to your device settings, find the Clash of Pets app, and clear the data and cache. Then restart the game and try logging in again.

If you're still unable to access your account after trying these solutions, we recommend contacting the game's technical support. They will be able to assist you more specifically.

To report a problem, we kindly ask you to create a ticket and provide the following information:

Username (e.g., xxxxxxxxxx#67559)
Email address/login method (e.g., xxxxxxxx@gmail.com - logged in with Gmail account)
Screenshot: Take a screenshot of the issue you are experiencing in the game. Make sure the screenshot clearly shows the error, error message, or any other relevant information that can help us understand the problem.
Please ensure you provide a clear and detailed description of the problem in the body of the ticket. Include relevant information such as when and where the problem occurred, the actions you took before encountering the issue, and any other details you deem important for its resolution.

We appreciate your collaboration in bringing this matter to our attention, and we want to assure you that our team will carefully review the report you have submitted. We value your assistance in improving our services and ensuring a seamless gaming experien